Terms of Service

Effective date: July 8, 2026
Last updated: July 8, 2026

These Terms of Service (“Terms”) govern access to and use of the DealerTasker platform, the website at dealertasker.ai, and related services (the “Services”), provided by ShiftScale Digital LLC (“ShiftScale,” “we,” “us”). By accessing or using the Services, or by clicking to accept, you (“you,” “Customer”) agree to these Terms. If you are entering into these Terms on behalf of a business, you represent that you are authorized to bind that business.

If a separate written master services agreement or order form exists between you and ShiftScale, that agreement governs and controls over any conflict with these Terms.

1. The Services

ShiftScale provides software that helps automotive dealerships and similar businesses manage customer data, communications, campaigns, workflows, appointments, and related reporting, including features that connect to a Customer’s other business systems and AI-assisted communications. We may update, add, or discontinue features from time to time.

2. Accounts and eligibility

You must provide accurate information, keep credentials confidential, and are responsible for all activity under your account. The Services are for business use by users 18 or older. You are responsible for your users’ compliance with these Terms.

3. Customer data and authorizations

“Customer Data” means data you submit to, or authorize us to access through, the Services — including data from your connected business systems and information about your customers and prospects.

• You retain ownership of Customer Data. You grant us a non-exclusive, worldwide license to host, process, transmit, and display Customer Data solely to provide and improve the Services.
• You represent and warrant that you have all rights, notices, permissions, and consents necessary for us to process Customer Data — including consumer contact information and communications consents — and that your use of the Services complies with all applicable laws (including telemarketing, texting, email, privacy, and consumer-protection laws).
• When you connect a third-party system, you authorize us to access and exchange data with it on your behalf, and you confirm you are permitted to grant that access.

4. Acceptable use

You will not, and will not permit others to:

• use the Services to send unlawful, harassing, deceptive, or unsolicited communications, or in violation of any anti-spam, texting, or telemarketing law or any do-not-contact/opt-out request;
• upload unlawful, infringing, or malicious content, or malware;
• attempt to gain unauthorized access to the Services or other users’ data;
• reverse engineer, resell, or provide the Services to third parties except as expressly permitted;
• interfere with or disrupt the integrity or performance of the Services; or
• use the Services to build a competing product.

You are solely responsible for the content, targeting, timing, and legality of communications you send through the Services.

5. AI-assisted features

The Services include AI-assisted features that generate messages, summaries, and recommendations. AI output can be inaccurate or incomplete; you are responsible for reviewing output before relying on or sending it. AI features are tools that assist — not replace — your judgment and your compliance obligations.

6. Fees and payment

Fees are set out in your order form or plan. Unless stated otherwise, fees are billed in advance, are non-refundable except as required by law, and usage-based charges are billed as incurred. Late or failed payments may result in suspension. You are responsible for applicable taxes.

7. Third-party services

The Services interoperate with third-party systems and infrastructure. We are not responsible for third-party services, their availability, or their acts or omissions, and your use of them may be subject to their own terms.

8. Intellectual property

The Services, including all software, content, and trademarks (excluding Customer Data), are owned by ShiftScale or its licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services during your subscription. Feedback you provide may be used by us without restriction.

9. Confidentiality

Each party will protect the other’s non-public information disclosed in connection with the Services and use it only as needed to perform under these Terms.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHIFTSCALE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUT WILL BE ACCURATE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUES. SHIFTSCALE’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO SHIFTSCALE FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You will defend, indemnify, and hold harmless ShiftScale from claims arising out of Customer Data, your communications sent through the Services, your violation of these Terms, or your violation of applicable law or third-party rights.

13. Term, suspension, and termination

These Terms apply while you use the Services. We may suspend or terminate access for material breach, non-payment, or where required by law or to protect the Services. On termination, your right to use the Services ends; provisions that by their nature should survive will survive. Handling of Customer Data on termination is described in our Data Processing & Security page and any applicable agreement.

14. Changes to the Services and Terms

We may modify these Terms; material changes will be posted with an updated date and, where appropriate, additional notice. Continued use after changes take effect constitutes acceptance.

15. Governing law and disputes

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Michigan, except that either party may seek injunctive relief in any court of competent jurisdiction.

16. Contact

ShiftScale Digital LLC · support@shiftscaledigital.com · (810) 788-7810 · Headquartered in Michigan, US

This page is provided for general informational purposes and does not constitute legal advice.