Chat Honda Positive
20 messages Service Appointment Booked
the customer contacted a Honda dealership to schedule service for her 2015 Honda Civic. She booked an oil change appointment for the following morning at 7:30 AM and requested a ride to work in Brandon, which was confirmed. Rebecca also asked about using an online service coupon and was advised to mention it at check-in so the service advisor could apply the discount without needing a printed copy.
Contact form: name, phone, intent = Schedule Service
Hi! Before we get started, could you share your email address? It's just to sync your appointment with our system.
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Voice Chevrolet Highly Positive
2m 46s Recall & Service Appointment Booked
Customer scheduled recall service for the brake pressure switch connector fire repair on Thursday, March 26 at 7:00 AM and will drop the truck off Wednesday between 4–5 PM. Customer also requested regular maintenance, a full inspection, air/cabin filter check, and diagnosis of an oil leak near the power steering pump/lines. All concerns were noted for the service team.
Voice Chevrolet Highly Positive
1m 45s Oil Change Appointment Booked
Customer accepted the GM private offer promotion and scheduled an oil change appointment for Saturday, March 28 at 1:00 PM. Contact information was confirmed during the call. Customer asked about the $25 GM private offer and was advised it may have been sent by email or mail, and the dealership can look it up at the appointment if needed.
Chat Honda Needs follow-up
12 messages Service Manager Escalation Requested
Amanda Acevedo-Hall contacted the dealership regarding concerns with a diagnostic report for her towed-in van, stating the findings did not match the actual issue she was experiencing. She explained that the vehicle repeatedly blows the IG2 ignition fuse and believed the problem may be related to the sliding door wiring harness or cluster fuse panel, not the BCU reprogramming suggested in the report. Amanda requested a phone call from a service manager after unsuccessfully trying to reach the service department multiple times, and her detailed concerns were forwarded for follow-up.
Contact form: name, phone, intent = Something Else
Hi, what can I help you with today? Just let me know what you need and I'll get you to the right person.
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SMS Chevrolet Positive
18 messages Recall & Service Appointment Booked
Customer scheduled service for multiple Corvette recalls along with an oil change and possible transmission fluid service. He requested Chad as advisor, Lee as technician, and asked about a loaner vehicle before rescheduling his appointment to Tuesday at 8:00 AM.
SMS Chevrolet Neutral
20 messages Service Eligibility Inquiry / Follow-Up Pending
Customer inquired about using a $50 GM/Sands oil change credit on a Tahoe financed under her sister-in-law’s name. She explained she may need a family member to bring the vehicle due to pregnancy, and dealership staff agreed to verify eligibility with the service department.
Hey! this is your AI assistant from the Chevrolet dealership in Glendale. I'm going to give you a call from my personal number here in a sec.
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Thanks, the Chevrolet dealership
Hey, it's your AI assistant from the Chevrolet dealership — hope you're doing well!
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Chat Honda Positive
16 messages Service Appointment Rescheduled
Justin Norvell contacted the dealership to reschedule his existing service appointment for his 2013 Honda Accord to an earlier time. He confirmed he needed both an oil change and tire rotation, and after checking availability, kept the earliest available 10:00 AM appointment for the oil change with the option to add the tire rotation afterward. The appointment was successfully confirmed for the following day.
Contact form: name, phone, intent = Schedule Service
Hey, I can help you get that service appointment set up. Could you share your email address? It's just to sync your appointment in our system.
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Chat Honda Positive
12 messages Diagnostic Appointment Booked
Phlonna Green contacted the dealership to schedule service for her 2018 Honda Accord after hitting a pothole and experiencing multiple dashboard warning lights turning on. She inquired about diagnostic pricing and was informed that fees can vary and are often waived if repairs are completed through the dealership. Phlonna proceeded to book a same-day diagnostic appointment for 1:30 PM.
Contact form: name, phone, intent = Schedule Service
Hi, I can help you schedule your service. Could you share your email address? It's just to sync your appointment in our system.
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Voice Chevrolet Positive
3m 7s Recall Appointment Booked
the customer called back regarding recall notices for her 2020 Chevy Equinox. The agent explained two GM-covered safety recalls involving the rear brake system and rear child seat anchors, confirmed there would be no labor or repair costs, and scheduled a recall appointment for Monday, June 8 at 7:00 AM. the customer initially discussed vehicle pickup service but ultimately decided to drop the vehicle off at the dealership herself for the recall repairs.
Voice Chevrolet Positive
1m 20s Recall Appointment Booked
The customer called after receiving a recall notice for their 2020 Chevrolet Bolt EV. The agent explained that the high-voltage battery recall repair was fully covered by GM at no cost and scheduled the customer for a same-day service appointment at 4:00 PM. The customer agreed to the appointment and was advised that the repair would take approximately 1 hour and 20 minutes.
Voice Chevrolet Positive
3m 25s Service Appointment Booked
the Service AI agent contacted the customer as part of a service reactivation campaign and offered a $100 service certificate toward maintenance. After discussing pricing and the promotion, the customer agreed to schedule an oil change, inspection, and car wash appointment for Wednesday at 4:00 PM at the Glendale location.
Voice Chevrolet Positive
1m 31s Service Appointment Booked
the customer called regarding a recall notice he had received. the Service AI agent explained that the recall information would need to be verified by the service team, then discussed routine maintenance and a $100 service certificate offer. the customer agreed to schedule a service appointment for his Silverado on Friday at 9:00 AM at the Glendale location.
Voice Chevrolet Positive
2m 23s Service Appointment Booked
the Service AI agent contacted the customer regarding his upcoming vehicle maintenance. After discussing the recommended oil change, inspection, and car wash service, the customer scheduled a service appointment for Thursday, June 19th at 8:00 AM. He also inquired about whether a prepaid service plan from another dealership would be honored, and requested follow-up from the service team.
Voice Chevrolet Positive
1m 57s Service Appointment Booked
the customer returned a missed call and learned she had a $35 oil change voucher available for her Chevrolet Trailblazer. After confirming the included oil change, inspection, and car wash, she scheduled a service appointment for Wednesday, June 17th at 4:30 PM and was very pleased with the offer.
Voice Chevrolet Neutral
1m 12s Service Lead Captured (Follow-up Needed)
The service team contacted Adrian regarding upcoming maintenance for his 2012 Chevrolet Camaro and explained the oil change package with inspection and car wash. Adrian showed interest and asked about pricing and service details but was unable to schedule at the time, so a follow-up call was planned.
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0:00: Oh.
0:00: Hey Adrian?
0:02: Yeah.
0:03: This is from the service department got just a minute?
0:07: Yeah.
0:08: Right.
0:08: So your 2012 Camaro's coming up on its next service.
0:11: Just wanted to make sure you're covered.
0:13: Do you wanna get that on the calendar?
0:15: For what?
0:16: For what service?
0:18: Oil change, inspection, and a car wash.
0:20: The whole routine maintenance package takes about an hour and 20 minutes total.
0:24: Alright, how much?
0:25: Oil change runs $88.88 for your Camaro, plus you've got $15 off on your account, so you're looking at around $73.88.
0:36: That includes the inspection and car wash.
0:39: What kind of what inspection?
0:41: Just a visual once over of your vehicle, fluids, belts, hoses, brakes, that kind of thing.
0:45: Make sure everything's running smooth and catches anything before it becomes a bigger issue down the road.
0:51: that sounds great, but right now I don't have time.
0:54: Got it.
0:54: Totally understand.
0:55: When would be a better time for you to come in?
0:57: I'm not sure at this moment.
1:00: No worries.
1:00: How about I check back with you in a few days and we can lock something in then?
1:04: Yeah, sure.
1:05: Perfect.
1:05: I'll reach out in a couple days and we can get you scheduled.
1:08: Thanks for your time, Adrian.
1:10: Thank you.
1:10: You're welcome, Adrian talk soon.
Voice Chevrolet Positive
3m 4s Service Appointment Booked
The service team contacted Paul about maintenance for his 2006 Chevrolet Corvette, which had been driven very little over the past year. After discussing the benefits of routine maintenance and a $50 service discount, Paul scheduled an oil change, inspection, and car wash for Tuesday, June 23rd at 9:00 AM and was pleased with the discounted $38 total cost.
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0:00: Hey Paul.
0:05: This is from the service department.
0:07: Got just a minute?
0:09: Yeah.
0:09: Oh, Chevrolet.
0:11: Perfect.
0:12: Yeah, we've got you down for that 2006 Corvette, so it's been over a year since your last visit.
0:17: Just wanted to make sure everything's still good.
0:19: Did you wanna get that?
0:20: Yeah, I'm, I'm gonna get it in for service, but here's the deal, I don't drive it.
0:26: You know, probably since I've seen you last, I might have 600 miles on the car, so it just sits in the driveway with a cover on it, but I, I do want it to be looked at though someday.
0:39: I totally get that classic car sitting pretty in the driveway, even with low miles classic car.
0:45: Yeah, it's only got 89 on it and it's 20 years old, so yeah, thanks for calling me though.
0:52: Maybe I'll just get the other things because I know you're not supposed to let them just sit like this, you know.
0:57: Yeah, absolutely.
0:59: Even if it's just sitting there, fresh oil keeps everything protected.
1:02: So let's get that scheduled for you.
1:04: What day of the week works best, and do you prefer mornings or afternoons?
1:09: that's a good question.
1:10: I don't, there's a lot going on, And, no rush, let's plan, let's plan it for one week.
1:21: Next, Tuesday, a week from today, can we do that in the morning?
1:28: Let me get the right date for you.
1:31: Yeah.
1:31: Perfect.
1:32: So that's Tuesday, June 23rd in the morning.
1:35: Let me pull up what, it'd be the 23rd, yeah.
1:39: I just, you know, give, give me the regular service in the, the low down what's it cost, about $100.
1:46: Perfect.
1:47: So for your Corvette, an oil change with the inspection and car wash runs about $88 and you've got $50 off on your account.
1:53: So you're looking at around $38 total.
1:56: Really?
1:58: Yeah, really, 50 off brings it down nicely.
2:01: Do you wanna lock that in for Monday the 22nd in the morning?
2:04: I, I can't do it Monday.
2:07: No problem.
2:08: How about Tuesday the 23rd?
2:09: I've got 7:00 a.m., 8 a.m., or 9 a.m. available.
2:15: Let's do a 9 a.m. if that's OK with you.
2:18: You washed the car too?
2:20: 9:00 a.m. on Tuesday the 23rd is perfect, and nah, I've got you covered.
2:25: Just need to get this locked in for you.
2:26: Awesome.
2:27: You're all set for Tuesday, June 23rd at 9:00 a.m. Thanks for keeping on top of your Corvette.
2:32: Just pull all the way forward when you get to the service drive and follow the signs.
2:35: Anything else I can help with?
2:37: OK, OK, yeah, yeah.
2:38: Did, did you say you're gonna wash the car too?
2:41: Yeah, the car wash is included, oil change, inspection, and wash altogether.
2:46: You're good to go.
2:47: And I'm out the door for $38.
2:49: $38 yeah, it's with your $50 off discount.
2:52: You're all set.
2:53: $38.
2:55: Yep, 38 bucks total.
2:57: See you Tuesday, the 23rd at 9 a.m. You got it.
3:00: Thank you very much.
3:01: You're welcome, Paul.
3:02: Thanks for your time.
Voice Chevrolet Positive
1m 50s Service Follow-Up Scheduled
Timothy received a service reminder call regarding his 2019 Camaro but explained he was not ready to schedule because he was waiting for a check before paying for service. He preferred afternoons and agreed to have the dealership follow up around June 24–25 to book the appointment once funds were available.
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0:00: Hello.
0:01: Hey Timothy?
0:03: Yeah.
0:04: This is from the service department got just a minute?
0:09: Yeah, from, from who?
0:12: I'm calling from.
0:14: The service department we're just.
0:17: Hi.
0:18: Hey, so your 2019 Camaro is coming up on its next service.
0:21: just wanted to make sure you're covered.
0:22: Did you want to get that on the calendar?
0:25: Oh, not right this minute, I will be scheduling something by before the end of the month.
0:32: Perfect.
0:33: That works.
0:34: What day of the week works best for you?
0:35: And do you prefer mornings or afternoons?
0:39: I.
0:40: I prefer afternoons, but I'm not ready to schedule anything yet.
0:46: I'm waiting on a check to come in before the end of like the last week of the month.
0:51: I'm not sure what day it will be here and I don't wanna schedule it for a day when I don't have that check because then I won't have the money to do it, so I would call up and schedule something.
1:04: When, I have the money.
1:08: Got it totally makes sense.
1:09: So you're looking at sometime in that last week of June once the check comes through?
1:14: Correct.
1:15: Perfect.
1:16: No, I'm not scheduling something today.
1:19: No problem at all.
1:20: How about I check back with you around June 24th or 25th?
1:23: That way you'll know if the check.
1:25: That would, you know what, that would be perfect because I think I'm supposed to be receiving it right around the 24th.
1:30: Perfect I'll reach out to you around.
1:33: OK great.
1:37: Sounds good.
1:37: I'll you.
1:39: You got it.
1:40: I'll touch base with you around the 24th, and we can lock in that appointment then.
1:43: Thanks for your time, Timothy.
1:45: Let me try that again.
1:46: All right, thank you.
1:47: All right.
1:48: You're welcome, Timothy.
Voice Chevrolet Positive
1m 40s Service Appointment Booked
The customer called to schedule an oil change for her daughter’s 2008 Silverado and confirmed Saturday morning was the only available time. A service appointment was successfully booked for Saturday, June 27 at 9:00 a.m., including an oil change, inspection, and car wash.
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0:00: Thanks for calling this is how may I help you today?
0:04: Hi the Service AI agent.
0:07: I'd like to see if I can make an appointment to take my daughter's truck to have an oil change.
0:13: Hey, I'd be happy to help with that.
0:14: Just to clarify, is your daughter's truck a Chevrolet, or is this a different vehicle than the 2008 Silverado we have on file for you?
0:22: That's the one.
0:24: Perfect.
0:24: So we're getting your 2008 Silverado in for an oil change.
0:28: That's great.
0:28: You're staying on top of it.
0:29: What day of the week works best for you, and do you prefer mornings or afternoons?
0:35: I'm gonna give you a challenge here the only day I can is Saturday morning.
0:41: Saturday morning works.
0:42: I can definitely make that happen for you.
0:44: Let me pull up what we've got available this Saturday and get you locked in.
0:48: Now, let me check availability for Saturday, June 27th in the morning.
0:52: Great news, and we've got plenty of Saturday morning slots available.
0:54: How about 7:00 a.m., 8:00 a.m., or 9:00 a.m. on Saturday, June 27th?
1:00: 9 a.m. this Saturday, right?
1:04: Perfect, at 9 a.m. on Saturday, June 27th, let me get that booked for you.
1:09: You're all set for Saturday, June 27th at 9:00 a.m. at our location.
1:13: Your oil change inspection and car wash will take about an hour and 20 minutes total.
1:17: Just pull all the way forward when you get to the service drive, and our team will take it from there.
1:21: Is there anything else you'd like to add to this appointment or any other questions?
1:26: So this Saturday, June 27th, is it?
1:33: That's right.
1:33: This Saturday, June 27th at 9 a.m. you're all set.
1:37: Thanks for taking care of your Silverado, and we'll see you then.
