● DEPARTMENT · RECEPTION DEPARTMENT
Front desk that never goes to voicemail.
Inbound call screening, department-aware routing, after-hours coverage, and voicemail triage. The lightest tier — ideal for dealers whose BDC is fine but whose phones aren't.
Per rooftop · lightest tier · custom quote on demo
● THE ROLE
Parallel to the human counterpart.
Your front desk is the highest-leverage human in the store and the easiest to overload. The Reception Package answers every call, routes intelligently, and triages voicemails so the right rep sees the right message at the right time.
● LAYER 2 · WORKFLOWS
4 workflows ready on day one.
Each workflow configures automatically during your 48-hour onboarding using data we pull during setup.
● HOW TO READ THE LIST BELOW
Every workflow is described in three parts — the same shape every time, no exceptions. Knowing this pattern makes the rest of the page faster to scan.
1 · Trigger
What fires the workflow. An event from your DMS or CRM, a time-based cohort, or a condition crossing a threshold.
2 · Action
What the AI agent does in response — the channel, the cadence, the context it carries into the conversation, and what data it writes back.
3 · Outcome
The end-state the workflow drives toward — appointment booked, hand-off to a human, clean drop with opt-out respected, etc.
WORKFLOW 01
Inbound Call Screening
Every inbound call answered. Caller ID matched to CRM. Pre-qualifies intent before routing.
HOW IT WORKS
- · Trigger: Inbound call
- · Action: Caller-ID lookup + intent classification
- · Outcome: Call routed with context to the right department
WORKFLOW 02
Department Routing
Smart transfer to the right department based on stated intent + dealer routing rules.
HOW IT WORKS
- · Trigger: Intent classified during screening
- · Action: Routing rules applied per dealer + time
- · Outcome: Transfer with customer context to right department
WORKFLOW 03
After-Hours Coverage
24/7 phone presence; qualified handoff to your team the next morning.
HOW IT WORKS
- · Trigger: Inbound call outside business hours
- · Action: Full qualification + booking conversation
- · Outcome: Floor / service team inherits warm caller
WORKFLOW 04
Voicemail Triage
AI listens, classifies urgency and intent, surfaces high-priority ones first.
HOW IT WORKS
- · Trigger: Voicemail received
- · Action: Transcription + urgency + intent classification
- · Outcome: Surfaced to right rep with one-line summary
+ RECEPTION DEPARTMENT LIBRARY
More workflows ready to activate.
Ready-to-deploy isn't the limit. The Reception Department section of the Workflow Library includes additional templates you can activate after onboarding:
● INTEGRATIONS
Plugs into what you already own.
LIVE
ROADMAP
● WHAT WE MEASURE
Platform target: Up to 40% lift in inbound call capture rate.
Range based on industry benchmarks + platform mechanics. Your numbers vary by lead flow, baseline, and store profile.
Voicemails responded to within 24h (industry)
<60%
Calls misrouted on first attempt
15-25% (industry)
After-hours capture rate without coverage
<30%
● HEAR IT IN ACTION
Listen to real Reception conversations from active dealerships — audio + transcripts, anonymized.
● RELATED DEPARTMENTS
Other departments DealerTasker runs.
Each department is fully functional standalone — or bundle all five as the Total Store Bundle and save 18%.
● TALK TO A HUMAN
See Reception Department on your data.
30-minute walkthrough on your actual lead flow and service data. We'll show you exactly where this package moves your numbers.
● HEAR IT FROM A DEALER
Reference calls available on request.
We don't publish named case studies until each dealer signs off on attribution. If you want to hear how DealerTasker is actually performing in a peer store, ask for a reference call — we'll arrange a 20-minute conversation with an active customer in your market or store group.